The website (hereinafter referred to as “Site” or “Website”) is owned and operated by Vedaan Global Private Limited (hereinafter referred to as “VEDAAN” or “We” or “Us”) a company incorporated under the provisions of the Companies Act, 2013 and shall include its affiliate/ group companies. Further, we reserve the right to change, alter, modify, re-enact, add, or remove these Terms and Policies with or without notice to you (User). Your continued use of our Website or services provided thereon shall be implied as your acceptance to be bound by the Terms and Conditions as available on the website. Therefore, it is advisable to regularly keep yourself apprised and updated with these Terms and Conditions among others, before using our Website and services available on it.

These Terms and Conditions apply irrespective of the means you are using for accessing our Website, whether a computer or mobile phone device (through an iOS or Android application, for example). Further, they also apply without limitations to the kind of user (browsers, vendors, customers etc.)

By using our Website or making any purchase thereon, you represent that you have attained the age of majority, are eligible to enter into a contract and not incompetent to contract under any law for time being in force including but not limited to Indian Contract Act, 1872. Any minor using the website shall be treated to be using under the consent of his/her guardians and will attract liability to their guardians. While we reserve the right to terminate your membership and refuse to provide you with access to the Platforms at our sole discretion. The Platform shall not be available to persons whose membership has been suspended or terminated by us for any reason whatsoever.

In case you don’t agree to be bound by any of the clauses or whole of these Terms and Conditions then you shall not access our Website or services being provided thereon.



The Website and the services offered thereon are collectively referred to as “Platform” and the Platform is only to be used for your personal non-commercial use and information. Your use of the services and features of the Platform shall be governed by these Terms and Conditions along with the Privacy Policy, Shipping Policy and Cancellation, Refund, Return Policy and any other policy, if made applicable in future (collectively referred to as “Policies”) as modified or amended or re-enacted from time to time. If these Terms and Conditions are considered an offer, acceptance is expressly limited to these Terms of Service.


You (Users) hereby agree to be bound by these General Terms of Use:

  • You are hereby authorized to use this particular Platform for a lawful purpose and for the purposes as mentioned under the Policies. Any violation of the policy will lead to strict legal action against the User in accordance with the terms of the policies and applicable laws;
  • You undertake and represent that the Platform and its services shall not be used for any unlawful, illegal or unauthorised manner/purpose, directly or indirectly.
  • VEDAAN strives to provide the best prices as possible on products and services to Users buying or availing from our Platform. Prices and availability are subject to change without notice or any consequential liability on VEDAAN;
  • The prices and offers displayed for each item under a promotion will be valid for limited stocks in selected categories and the respective days of the promotion only;
  • VEDAAN may at its sole discretion modify, extend, update or withdraw the offers on products without prior notice to the Users. In such cases, the revisions, as the case may be, will be updated on the Platform accordingly;
  • In case of Cashback offers extended by banks during the preceding promotion period, the User will, in addition to this Terms of Use, be governed by the terms and conditions of the bank;
  • VEDAAN shall have the right to modify the price of a product or service any time, without any prior intimation;
  • Cancellation by VEDAAN, there may be certain orders that Company is unable to accept and must cancel. VEDAAN reserves the right, at its sole discretion, to refuse or cancel any order for any reason whatsoever, without assigning any reason to the User. User has to accept and undertake the same and he/she will not contest/raise any dispute against VEDAAN on the same. The situations that may result in cancellation of the User’s order includes, without limitation, non-availability of the product(s) or quantities ordered by the User, non- availability of the services, inaccuracies or errors in pricing information, or problems identified by VEDAAN;
  • VEDAAN may also require additional verification or information before accepting any order. Company executive will contact the User if all or any portion of the User’s order is cancelled or if additional information is required to accept the User’s order. If the order is cancelled after the credit/debit cards, Net banking, wallets, UPI/ other payment methods have been charged, the said amount will be reversed in the User’s credit/debit card account and VEDAAN shall not be responsible for such cancellation.


We have taken reasonable care and precaution to provide accurate data and information, in particular to the prices of the products. We have tried to ensure that the prices quoted are correct at the time of publishing and that all products have been adequately described to our best efforts and abilities. All information on website is provided as is basis, while packaging of the products may vary from that being displayed. The weights, dimensions and capacities for the products given are approximate only.

We do not guarantee or warranty that the products shall conform to any image displayed, as the same are for representation purpose only. We have made every effort to display as accurately as possible in terms of the colours of our products that appears on the Platform. However, as the actual colours you see will depend on your device’s screen, we cannot guarantee any accuracy of the colour for the product on delivery. We are responsible solely for the content available regarding our products/services on the Platforms as provided by us. We shall not be accountable for reliance placed on information available on any other platform(s)/Platforms(s), including but not limited to social media platforms, unless affirmed by us prior to such reliance.

All products/services and information displayed on the Platform constitute an invitation to offer. Your order for purchase constitutes your offer which shall be subjected to the terms and conditions of this User Agreement. We reserve the right to accept or reject your offer in part or in full. Our acceptance of your order will take place upon dispatch of the product(s) ordered. Dispatch of all the product(s) ordered, may or may not be done in single delivery. In cases of part-delivery of the order, our acceptance of your offer shall be limited to the dispatched part and while the rest of the order remains an offer and we have the right to accept or reject the same. No act or omission of VEDAAN Prior to the actual dispatch of the product(s) ordered will constitute acceptance of your offer. If you have supplied us with your contact details, we will notify you by email and/or phone number, as the case may be, as soon as possible to confirm receipt of your order and email/contact you again to confirm dispatch and therefore acceptance of the order.

Prices on the platform are inclusive of taxes and while we strive to provide accurate product and pricing information, errors may occur. In event of an error in pricing or product information, we shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched. Before product ordered by you has been dispatched, we have the right to modify the price of the product and contact you for further instructions using the e-mail address or the contact number provided by you during the time of registration or cancel the order and notify you of such cancellation, as deemed fit by us. In event of any cancellations or refunds, the same shall be prcessed by us in accordance with our Cancellation, Refund and Return Policy. As the User, it is your responsibility to confirm the applicability of the coupon codes/promotional offers/discounts before availing of the same.


Please refer to our Cancellation, Refund and Return policy provided on our Platform.


Delivery usually takes 5-7 business days from the date of order placement. Upon placement of the order, the estimated shipping and delivery timelines shall be available on the order details page. The estimated delivery times are indicative, hence there may be some unforeseeable delays, which are beyond our control. For orders containing multiple products, delivery may be made in multiple shipments.

You agree that the VEDAAN shall not be liable to pay for any damage or loss either direct or indirect owing to such cancellation of the order or delay in delivery. As We use third-party logistic partners, it is pertinent for you to understand that we cannot be held liable for any damage caused by such third-party or their agents/employees.


Your Account

While registering as a new User on the Platform, VEDAAN will collect certain personal information including your first name and last name, and contact details such as your email address, phone number, billing/shipping address, other contact information, demographic details and so on. By opting to register on that Platform, it is deemed that the User has expressly consented for such data collection and processing as per our Privacy Policy. User should create and hold one user account (“Account”) only. User will be responsible for maintaining confidentiality of their account, password, and restricting access to their system, and they hereby accept responsibility for all activities that occur under their dedicated account. User must acknowledge that the information they provide or publish on the Platform, in any manner whatsoever, including feedback, comments, reviews are not confidential or proprietary and does not infringe any rights of a third party in any manner whatsoever and VEDAAN has the right to use the comments/feedback/reviews and any other information provided by you as deemed fit without any compensation or additional consent of the User. Each Account is non-transferable and may not be sold, traded, combined, or otherwise shared with any other person.


All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted to us on or by this Platforms or otherwise disclosed, submitted or offered in connection with your use of this Platforms (collectively, the “Comments”) shall be and remain our property. Such disclosure, submission or offer of any Comments shall constitute an assignment to us of all worldwide rights, titles and interests in all copyrights and other intellectual properties (IP) in the Comments. Thus, we own exclusively all such rights, titles and interests and shall not be limited to any way in its use, commercial or otherwise, of any Comments. We will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way.

We are and shall be under no obligation: –

  • to maintain any Comments in confidence.
  • to pay you any compensation for any Comments.
  • to respond to any Comments.

You agree that any Comments submitted by you to the Platforms will not violate this Terms of use or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to the Platform will be or contain libellous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of ‘spam’. We do not regularly review posted Comments but do reserve the right (but not the obligation) to monitor and edit or remove any Comments submitted on the Platforms. You grant us the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any Comments you make, and you agree to indemnify us and our affiliates for all claims resulting from any Comments you submit. We and our affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party.


We reserve the right, at our sole discretion, to limit the number of items purchased per person, per household or per order. These restrictions may be applicable to orders placed by the same account, using the same credit /debit card, and also to orders that use the same billing and/or shipping address. We will provide notification to the customer should such limits be applied.

Users are prohibited from reselling any products of VEDAAN, in an unauthorized manner, either on any online platform or physical store or in-person. Any such act on part of any User shall give VEDAAN the unfettered right to terminate their Account in addition to initiating legal action under the law of the land.


Irrespective of the means/mode of accessing the Platform or placing an order or sending any information or contacting us, you are communicating with VEDAAN and you agree to receive communications (including transaction, promotional and/or commercial messages) from VEDAAN. We may communicate with you by any mean/mode of communication available to us and as per the information provided by You.

You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. When you submit your phone number along with your shipping address or request our call back, you consent to receive calls on that number for communication-related to your order/request and other site related communication and you hereby expressly permit us to communicate with you. Users understand that such communications will not be unsolicited commercial communications as per the Telecom Commercial Communications Customer Preference Regulations, 2018. In case you wish to opt-out, you may unsubscribe from such communications.


We reserve the right to refuse service to anyone at any time. We reserve the right, in our sole discretion, to suspend or cancel the service at any time if a computer virus, bug, or other technical problem corrupts the VEDAAN platform security or proper administration of the service. We do not represent or warrant error-free Platform or can be held liable for any damage, whether direct or indirect, due to refusal of service at any time or date.


All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Platform (collectively, the Content) are intended solely for personal, non-commercial use and all rights in them are expressly reserved by Us, our suppliers, and licensors. No right, title or interest in any downloaded materials or software or Content is transferred to you as a result of any such downloading or copying or obtaining an account. You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Content, the Platforms or any related software.

Access to this Platform does not confer and shall not be considered as conferring upon anyone any license under any of our or any third party’s intellectual property rights. All rights, including copyright, in this Platforms, are owned by or licensed to us. You may not modify, distribute or re-post anything on this Platform for any purpose.

Access to this Platform does not allow anyone to use any name, logo or mark which appears on the VEDAAN Platform in any manner. You shall not use or exploit the same in any manner whatsoever. No trademark or service mark license is granted to you in connection with the materials contained on this Platforms.

References on this Platform to any names, marks, products or services of third parties or hypertext links to third-party Platforms or information are provided solely as a convenience to you and do not in any way constitute or imply our endorsement, sponsorship or recommendation of the third party, information, product or service.

The compilation (meaning the collection, arrangement, and assembly) of all Content on this Platform is the exclusive property of VEDAAN and is also protected by Indian and international copyright laws. The Content and software on this Platforms may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Content on this Platforms is strictly prohibited.


Any use of this Website or its Content, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is entirely prohibited without the explicit permission of VEDAAN. All information displayed, transmitted or carried on the Website is protected by copyright and other intellectual property laws. This site is designed, updated, and maintained by VEDAAN. You shall not modify, publish, transmit, transfer, sell, reproduce, create derivative work form, distribute, repost, perform, display or in any way commercially exploit any of the content available on the Website.


You should understand that by using this Platform or any services provided on the Platforms, you may encounter Content that may be deemed by some to be offensive, indecent, or objectionable, which Content may or may not be identified as such. You agree to use the Platforms and any service at your sole risk and that to the fullest extent permitted under applicable law, we and our affiliates shall have no liability to you for Content that may be deemed offensive, indecent, or objectionable to you. We offer all our products and services in complete compliance with the applicable laws.


You are prohibited from violating or attempting to violate the security of the VEDAAN Platform, including, without limitation:

  • Accessing data not intended for you or login onto a server or an account which you are not authorized to access.
  • Attempting to probe, scan or test the vulnerability of our system or network or Platform or to breach security or authentication measures without proper authorization.
  • Attempting to interfere with service to any other User, host or network, including, without limitation, via means of submitting a virus to the Platform, overloading, ‘flooding’, ‘spamming’, ‘mail bombing’ or ‘crashing’.
  • Sending unsolicited emails, including promotions and/or advertising of products or services.
  • Forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting.
  • You must not attempt to or transmit any worms, viruses or any malicious code/software etc. onto our Platform.
  • You must not engage in any practice which is in violation of any law or the Policies which govern your User Agreement to the Platform.

Violations of system or network security may result in civil or criminal liability. We will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting Users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Platforms or any activity being conducted on this Platforms. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation of browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Platforms other than the search engine and search agents available on this Platform and other than generally available third-party web browsers (e.g., Google Chrome, Firefox, Microsoft Internet Explorer).


This User Agreement is effective unless and until terminated by either you or us. In case you no longer wish to be associated with this Platform, you may discontinue any further use of this Platforms. You may terminate this User Agreement at any time by informing us to permanently close your Account by writing to us as We may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny your access to the VEDAAN Platform. Such termination will be without any liability of VEDAAN, and we reserve our right to permit or disallow entry on to our platform. Further, any violation of the any of the terms and conditions of the Policies shall result in immediate termination of your User Agreement.

Upon any termination of the User Agreement by either you or us, you must promptly delete all materials downloaded or otherwise obtained from this Platform, as well as all copies of such materials, whether obtained under the User Agreement or otherwise. Our right to any Comments shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for the products/services already ordered from the Platforms or affect any liability that may have arisen under the User Agreement. We may retain your data, if necessary, to comply with our contractual obligations or legal requirements under applicable laws.


We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this Platform. You agree to defend, indemnify and hold harmless VEDAAN, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney’s fees, caused by or arising out of claims based upon your actions or in actions, which may result in any loss or liability to VEDAAN or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfilment of any of your obligations under this User Agreement or arising out of your violation of any applicable laws, regulations including but not limited to intellectual property rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement.


Our Platform is presented “as is” without warranty/guarantee of any kind. Neither we nor our holding, subsidiaries, affiliates, partners, investors, or licensors make any representations or warranties of any kind whatsoever, express or implied, in connection with the Policies or the Platform or any of the Content, including but not limited to warranties of merchantability, non-infringement or fitness for a particular purpose, except to the extent such representations and warranties are not legally excludable.

You agree that, to the fullest extent permitted by applicable law, neither we nor our holding, subsidiaries, affiliates, partners, investors, or licensors will be responsible or liable (whether in contract, tort (including negligence) or under any law) under any circumstances for any-

  • interruption of the business.
  • access delays or access interruptions to the site, reliability, completeness and/or timeliness of any content, information, software, text, graphics, links or communications provided on the Platform.
  • data non-delivery, loss, theft, error in tracking details, corruption, destruction or other modification; cyber-attacks; fraud messages, scams.
  • loss or damages of any sort incurred as a result of dealings with or the presence of off-Platforms links on the site.
  • viruses, system failures or malfunctions which may occur in connection with your use of the site, including during hyperlink to or from third-party Platform.
  • any inaccuracies or omissions in content or for the results obtained from the use of such information or for any technical problems you may experience with the Platform.
  • events beyond the reasonable control of VEDAAN.

The User understood that the Platform is controlled and operated by us from our offices in India. We make no representation that Material in the Site is appropriate or available for use in international locations. Those who choose to access this Platform from other international locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.

Further, to the fullest extent permitted by law, neither we nor our holding, subsidiaries, affiliates, partners, investors or licensors will be liable for any indirect, special, punitive, incidental, or consequential damages of any kind (including lost profits, goodwill or other intangible losses) related to the site or your use thereof regardless of the form of action whether, in contract, tort (including negligence) or otherwise, even if we have been advised of the possibility of such damages and in no event shall our maximum aggregate liability exceed the amount charged to you, against the value of the products ordered by you or providing a replacement of the product to you, on the verification of a complaint.

Users understood that any bulk purchase of VEDAAN products used by you for resale of such products worldwide without direct authorization/ consent of the Company is strictly prohibited and no liability for the goods purchased for such purpose(s).

You must bear the risks associated with the usage of the Platform. VEDAAN Platform provides content from other authentic Internet Platforms or resources and while we try to ensure that material included on the Platform is absolutely correct, reputable and of high quality, we shall not be held liable or responsible if this is not the case. If you have a dispute with us or are dissatisfied with the site or any of the clauses of the Policies, termination of your use of the site is your sole remedy. We have no other obligation, liability, or responsibility for you.


VEDAAN’s privacy policy is applicable to that Platform and services that are operated and managed by us but do not include the sites displayed as search results or links from within its services (third-party sites/link). These third party/external sites are not governed by our privacy policy, nor do we guarantee the accuracy, integrity, or quality of the information, or other materials in any form available on such third-party. The inclusion or exclusion does not imply any endorsement by us, their provider, or the information on such websites/links. As such it is recommended to learn their privacy policies before sharing information with them. We have no liability or control on how your data is processed by such third-party sites/link.

In order to understand what data is collected by Us and how is it processed and more, please refer to our Privacy Policy available at Our website.


User should understand that VEDAAN might receive information about you from other sources, such as updated delivery and address information from third parties, which we use to correct our records and deliver your next purchase more easily. Further, we may receive information about you from third parties that you choose to participate in or social media sites through which you allow us to collect (or the third party to share) Personal Information about you, including usage information. We may also receive information, such as marketing related or demographic information about you from third parties to enhance our ability to customize our content and offer you the Products that interest to you. The Company is not responsible for the privacy practices of such third-party Platform which it does not own, manage, or control.

Depending on the jurisdiction you are currently residing in or the location from where you are accessing our Platform, some of the aforementioned limitations may not be applicable. It is also clarified that VEDAAN does not contact Users for any cash prizes or sell products through telemarketing by asking payment information. You are thus advised not to act upon such promotion/advertising/marketing tactics and refrain from sharing your sensitive personal data such as passwords, CVV Number or any other personal data. It is further clarified that VEDAAN products are sold, marketed and distributed exclusively within the territory of India through its platform exclusively. VEDAAN shall not be liable for transactions between user and unauthorized distributors/resellers/selling VEDAAN Products through any medium within India or in any other country.


If any part of the Policies is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations as set forth above, then the invalid or unenforceable provision or part thereof, will be deemed to be superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the Policies shall continue in effect.

Unless otherwise specified herein, these Policies constitutes the entire agreement between you and us with respect to the Platform/services and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and us with respect to the Platforms/services. Except where additional terms and conditions are provided which are product specific, these terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted. Our failure to act with respect to a breach by you or others do not waive our right to act with respect to subsequent or similar breaches.


These Terms and Conditions are subjected to laws of India and any dispute shall be subjected to the jurisdiction of the courts situated at New Delhi only. If any dispute or differences of any kind whatsoever shall arise between the User and VEDAAN in connection with or arising out of this User Agreement or Platform, both VEDAAN and the User shall promptly, and in good faith negotiate with a view to an amicable resolution and settlement of the dispute. In the event that the parties are unable to settle the dispute amicably within 30 days from the date of receipt of notice of dispute, all disputes will be settled by arbitration in New Delhi in English by a single arbitrator appointed from a panel of three arbitrators suggested by us under the Arbitration and Conciliation Act, 1996. Each party to arbitration shall bear its own cost. The courts in New Delhi shall have exclusive jurisdiction in relation to matters or disputes arising from the User Agreement.


VEDAAN reserves the unilateral right to change the particulars contained in these Terms & Conditions and/or the Policies from time to time, with or without notice to its Users and in its sole discretion. If VEDAAN decides to alter the Terms of Use or Policies, they will post the new version of the Terms of Use or the Policies on the Site and update the date specified above. Any change or modification to the Terms of Use and the Policies will be effective immediately from the date of such upload of the Terms of Use and Policies on the Site. Your continued use of the Platform following the modifications to the Terms of Use and Policies constitutes your acceptance of the modified Terms of Use and Policies whether or not you have read them immediately. For this reason, you should frequently review these Terms of Use, our Guidelines and Rules and any other applicable policies, including their dates, to understand the terms and conditions that apply to your use of the Site.


Customer Service Desk

E-mail id:

Phone: Contact Days: Monday to Saturday (10.00 AM to 7.00 PM)

Version: November 16th, 2022